My Order
I can't upload/order. Why?
Most uploading problems are related to FTP (File Transfer Protocol). This normally works, but if the FTP port of your computer is closed then you will encounter uploading problems. Port 21, the FTP port, can be closed by a firewall. A firewall is security software which protects your computer from external attacks. The latest version of Windows XP includes such a program. When you install new software, the firewall will check if the software can communicate with external systems. Where relevant the firewall will ask you if you want to permit the new software to set up external communications. If you select 'Yes' our software should not have any uploading problems.
However, if you select 'No' the firewall will close the communications port to the Album Editor software. In this case that is port 21, the FTP port. Essentially this means that our software is cut off from the Internet. You will only notice that when you want to place an order. The Album Editor will indicate that the FTP connection does not work.
I placed an order but I didn't receive a confirmation by e-mail. Why?
It could well be that you entered an incorrect e-mail address. If you entered an incorrect or different e-mail address in Options/Settings then the order confirmation e-mail will be sent to the wrong address. As this process is fully automated we cannot resend the e-mail. The only solution is to fix your e-mail address and repeat the upload/order process. You will then receive the payment and confirmation e-mails.
Why is my password is not accepted?
The password is case sensitive. For example, if you have a password with an uppercase (capital) letter then you have to enter it like that. The easiest way around this is to use cut and paste.
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